Smartphones are fairly dependable. Sure, we all complain that our phones’ batteries don’t last as long as they should, but when compared to other phones, iPhones and Android devices are dependable. Unless they aren’t.
Even the best smartphone can experience a glitch and stop working from time to time. The screen may become frozen or black at times. You might not be able to turn it on or off. Many people will then take the time to drive to their wireless carrier, stand in line, and finally hand the phone over to a technician who will press a few buttons and bring the phone back to life.
What exactly did they do? It’s known as a forced or hard reset. You’ll save time and a lot of headaches if you know how to do it.
Here are some things to try before calling a technician:
On an iPhone, press and hold the volume up button, then quickly press and release the volume down button, and finally, press and hold the side button. Don’t let go until you see the Apple logo on the screen.
Press and hold the volume down and on/off buttons simultaneously on iPhone 7 and earlier.
Before it restarts, the Apple logo should appear on the screen for a few seconds. You’ll need to re-enter your passcode, but the phone should be fine.
If the Apple logo remains frozen on the screen, repeat the forced restart. If the screen remains frozen, connect it to a computer and update the phone to the most recent iOS version using iTunes. If that doesn’t work, you may need to restore the phone to factory settings before restoring it to your most recent backup.
It is dependent on the phone on Android devices. Force restart the phone by holding down the power and volume down buttons for more than 7 seconds. Some Android devices require you to hold down the power button for approximately 30 seconds.
If that doesn’t work on Android phones, you can also connect it to a computer and the settings screen on your phone. You can also reset it by removing the battery, which is not for the faint of heart. By removing the phone’s back panel, you should be able to remove the battery for a few seconds before replacing it, which will reboot the phone.
If things are still not working, contact support or your wireless carrier.
It’s also a good idea to restart your phone from time to time, whether or not you’re having problems with it. After a good restart, you may notice that the phone works much better and faster.